Legal
Refunds and cancellation
How cancelling, refunds and credit notes work.
Draft for review: this text has not yet been approved by counsel and may change before launch.
Cancel any time
You can cancel a plan from your account. It stays active until the end of the period you paid for; the app then moves to Vak, the free plan.
Trials
A trial ends on its last day without a charge unless you choose a plan.
Refunds
If a payment went wrong (a double charge, a failed activation), we refund it in full to the original payment method and issue a GST credit note. Other requests are reviewed case by case.
App store purchases
Purchases in the iPhone or Android app are refunded through that store under its rules.